What is your return and exchange policy?

As each item is handmade with care, we don’t offer refunds. Our unique, hand-crafted pieces are made to order, which means you receive something truly one-of-a-kind. If you have any issues with your purchase, please reach out—we’re happy to discuss solutions!

What are your delivery options?

We currently ship only within the UK, but international shipping will be available soon!

Standard Delivery (UK ONLY): £3, with delivery in 2-5 working days.

Please note: Delivery times apply only to ready-made crochet items.

How big are the NINA Loom bags?

Our NINA bags are compact yet spacious enough to hold your essentials. The standard size is approximately H: 21cm (with handle) x W: 25cm, though each piece may vary slightly due to the handmade process.

Can I place a custom order?

Yes! We love creating custom pieces. While our custom order service will soon be available on the website, for now, you can place custom orders via DM on our social media. Once the service is live on our site, please allow 7-15 days for us to complete and ship your custom item due to the handmade process.

Will Loom scrunchies be available on the website?

Yes! Our Loom scrunchies have been a big part of our journey, and they’ll soon be available on our website for everyone to enjoy. We’re excited to share these unique, handmade pieces with you soon!

How long does it take to make a piece of crochet?

Each piece is crafted with care, and the time varies depending on the item. Our bags can take up to 5 hours to make, while scrunchies require up to 3 hours. We put time and effort into every stitch to bring you quality, handmade items!

How much do the bags weigh?

Loom bags typically weigh between 2-3 kg. The weight may vary slightly depending on the yarn thickness and style.

What materials are used for the bags?

Each Loom bag is crafted from 100% recycled cotton, making it both stylish and eco-friendly.

What’s the best way to reach Loom's customer service?

The fastest way to connect with us is via DM on our Instagram. Alternatively, you can email us at hello.theloomstudio@gmail.com for any inquiries. We’re here to help with anything you need!

Will there be new styles, shapes, or sizes of bags available?

Absolutely! We’re always working on fresh designs and plan to introduce new bags that suit a variety of needs and occasions. Stay tuned as our collection continues to grow with unique styles, shapes, and sizes for everyone!